Privacy and data handling

Intuitive Surgical Privacy Policy

Effective date: July 31, 2026

Information collected

Inquiry forms may collect name, work email, phone, organization, country or market, inquiry type, and project context. Do not submit protected health information through these forms.

Purpose and legal basis

Information is used to route professional inquiries, respond to requested product or documentation questions, operate the website, maintain security, and comply with applicable obligations. Where consent is the basis, it can be withdrawn for future communications.

Cookies and technical logs

The service may process device, browser, IP, time, referral, and security-event data needed for operation, fraud prevention, and aggregate performance measurement.

Sharing and retention

Data may be shared with authorized service providers or regional representatives when required to answer an inquiry. Retention is limited to the operational, contractual, legal, and security purpose involved.

Regional rights

Depending on location, individuals may request access, correction, deletion, restriction, portability, or objection. Identity verification may be required before a request is completed.

Contact

Submit a privacy question through the contact page and select Regulatory & Quality as the inquiry route.